Most items usually ship within 1-2 weeks from the time the order is received.
Out of stock items will be back ordered and will be shipped upon arrival.
If your item is back ordered we will contact you with updated shipping status.
Cancellations must be received within 24 hours of the order being placed.
If your cancellation is not received within the 24 hour window shipping charges will apply and be charged to your credit card.
Damaged items reported within 5 days of receipt will be replaced at no additional cost.
Big Canoe Studios requires customers to refuse delivery or note damage upon receipt if a package is damaged and product is possibly not usable.
Failure to note damage on the receipt removes Big Canoe Studios and delivering carrier from liability.
Georgia residents are subject to 6% sales tax.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Big Canoe Studios shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. Big Canoe Studios shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Big Canoe Studios will immediately issue a credit to your credit card account in the full amount of the charge and notify you of the canceled order.
RETURNS & REFUNDS:
Returns are accepted within 30 days of receipt of your order.
All returned items must be unopened and in original condition.
All returns must be preauthorized and be assigned a RMA code.
To be assigned a RMA code contact us at 678-243-0502 Monday – Friday 9 AM – 5 PM EST.
All returns must be received within 14 days of being assigned a RMA code.
Your credit card will be credited for the cost of the item minus shipping costs.
Return shipping costs are the responsibility of the customer.
If your purchase included Free Shipping, you will be refunded the cost of the item minus actual shipping charges.
Sale items & custom orders are final sales and not eligible for return.
Unauthorized returns will be returned and shipping charges will be charged to your credit card.
Items received open or used will be considered unauthorized and will be returned to customer and your credit card will be charged for incurred return shipping fees.
MadisonColt.com reserves the right to refuse any unauthorized return.
There is a 20% restocking fee associated with returned merchandise. Please contact us before returning merchandise to obtain the correct return address for your package. If the returned package is shipped to the wrong address or to the wrong facility an extra shipping charge may be subtracted from the customers refund. Refunds may be issued by check or credit card reimbursement.